Massachusetts Nursing Home Ombudsman Program - Caregiverlist.com

What is it?

Mandated by the Federal Older Americans Act, the Long-Term Care Ombudsman Program protects and promotes the rights and quality of life for people who reside in nursing homes. Ombudsmen have a hands–on working relationship with the residents and staff of the facilities in their areas and inform nursing home residents and their families of their rights. The nursing home ombudsmen program is available to all current residents and prospective residents.

When should you contact a nursing home ombudsman?

• To Resolve Complaints
• To Request Better Individualized Care
• To Confidentially Communicate Problems and Concerns
• To Gain Feedback Prior to Choosing a Nursing Home

Will an ombudsman share a nursing home's complaint record?

Yes

What are critical questions to ask an Ombudsman when considering a nursing home?

Caregiverlist's Nursing Home Checklist provides an overview.